Dear customer:Thank you for choosing to purchase from Pail Outdoor Camping. We are delighted to offer you our comprehensive after-sales service in case of any quality, repair, or technical issues.

Here are our standard warranty principles:

For purchases made with us, we offer a 30-day return policy, commencing from the date of purchase (as per the arrival registration or sales receipt). In the event of performance issues within this period while the product labels remain intact, with no damage, and all components included, you may choose between a refund or exchange. We also provide one-year free maintenance for the product. Pail Outdoor Camping promises that all products sold are brand new and authentic (except for products with special declarations).

Pail Outdoor Camping promises that all products sold are brand new and authentic (except for products with special declarations).

1. Upon receiving your product, we will send this problematic item to our after-sales department for repair and testing.

2. Upon receipt of the testing report, if it is determined that the issue is not due to human error but rather a product quality issue, we will promptly refund, exchange, or repair your item as per your request.

3. If the test results show no faults or the issue is due to human error, we will promptly notify you and discuss whether to proceed with after-sales maintenance under a fee-based model.

4. The charging basis for after-sales maintenance is based on labor costs (30 yuan) + spare parts cost, with the replacement parts priced according to their cost.

5. If the product is determined to have been caused by human error during after-sales testing and repair is necessary, the costs will be borne by you, along with any shipping fees. If the issue is determined to be our responsibility, all repair costs and shipping costs will be borne by us.

The following products are not covered by the "30-day return and exchange" policy:

Any used or damaged products, except for those with quality issues.

Any products with quality issues caused by improper use or care.

Products that have been modified or processed.Products with missing accessories, such as invoices, manuals, tags, product labels, and anti-theft tags.

Non-Pail brand products, products without purchase records, and products with a high volume of malicious returns.

Pail Company reserves the final interpretation of the after-sales service terms. If you have any further questions, please contact Pail's after-sales service for phone consultation and communication.